Best Practices for Last-Mile Delivery Companies to Improve Gender Equity

Last-mile delivery companies can access an additional talent pool of ~13 million women across urban areas by expanding women’s participation in delivery agent roles. This resource explores the benefits of hiring women and the barriers limiting their participation, including unsuitable timings and pay structures, limited support networks, safety concerns, restricted access to two-wheelers and smartphones, and limited mobility skills. It presents a 3-phased approach covering inclusive hiring, support networks, mobility solutions, safety mechanisms and scaling.